RingCentral

All businesses big or small have similar operational needs. No matter what industry you’re in, we all share common business needs and concerns. One of the most important aspects of a successful business is it’s communication skills within the company as well as with it’s existing and would be customers.A virtual phone system can help you achieve seamless communication within your company as well as externally without
costing you a fortune. Here are some specific aspects of a virtual phone system namely “RingCentral” that can help your business thrive:

800 Numbers and Toll Free Calling

800 numbers or toll free numbers not only give a professional image of the company. They also make the company appear more accessible and trustworthy to the customers.

Toll free numbers do not put the burden of the call on the customer so the customers feel more inclined in communicating their queries and clear their doubts and get timely support which results in higher customer satisfaction and lower refund requests.

Call Forwarding

Call forwarding helps small businesses answer as many customer calls as possible, regardless of employee location.

RingCentral provides more than simple call forwarding. The virtual phone system can be set up so that certain extensions will forward to different numbers throughout the day. So if there are employees in different time zones, this tool can be used to field calls past the allotted business hours. The calls can also be sent directly to voicemail during non-office hours, which is of particular importance if calls are being forwarded to a cell phone.

The FindMe feature can also be of help to a small business, as it will forward calls to an office phone, cell phone, or house phone in a particular order, maximizing the chances of each call being answered.

Call Routing

A feature like call routing is essential to creating this unified business persona. Your clients can have complete and easy access to you and
your employees through one central number, which can subsequently be routed to multiple numbers. Call routing can also send different extensions or numbers to prerecorded greetings and messages, or route callers to customized hold music until the call can be answered.

Call routing enables businesses to manage the flow of incoming phone calls and makes sure each customer who calls is directed to the most appropriate place, whether that is a specific employee or a recording with useful information.

Online Fax Service & Software

The fax remains a staple in modern day office life and thus a necessity for any business. The infrequent use of it, though, leads many to question the pricey investment required for purchasing and maintaining a fax machine.

This is precisely the reason why RingCentral made sure to integrate a
cost effective solution for faxing with a state-of-the-art online fax
service, which is included with their suite of offerings. Virtual PBX

RingCentral fax service will not tie up phone lines, or create annoying busy signals for your customers and business partners. RingCentral handles all faxes remotely, leaving your lines free for important calls.

Private Branch Exchanges, otherwise known as PBX, have been an integral part of businesses for decades. Their technology has made communication within a company, as well as to the outside, easier to maintain.

Up until recently, a PBX system required a large investment of upwards of tens of thousands of dollars.

Thankfully, advancements to specific technologies have paved the way for PBX systems to go virtual, eliminating the need to purchase this costly hardware. It is now possible to start off with a virtual PBX system or even switch all your existing numbers to one.With RingCentral’s virtual PBX system, you are not giving up any features you would expect from a traditional PBX system. In fact, you gain a few extras that are unique to their services:Voice mailOnline Account Access

Call Logs

Call Controller

Click to Call

RingMe

Remote departments

Multiple extensions

RingCentral consolidates all your messages on one system. Their integrated approach helps you to keep track of all your important calls. With their service, you can listen to your messages on your email, online account, your computer or the old fashioned way. With this array of options, you are sure to never miss an important call.

Additional features:

Message Alerts

Customized Greetings

Auto Attendant

Voice over Internet Protocol or VoIP Service

VoIP service allows you to place calls over your high-speed Internet connection, leaving your phone lines free for other calls and faxes to come through.

As you might expect, placing calls over the Internet also reduces long distance costs. With VoIP, calls within the U.S. and Canada are charged the same low rate.

RingCentral has a VoIP offering called DigitalLine, which can be
completely integrated into your phone system. This integration is
essential for keeping your business interactions, including voice mail
messages and call logs, organized.

When you subscribe to the DigitalLine, you have the option to either
purchase an analog telephone adaptor (ATA), which turns your standard phone into a VoIP phone, or to use your PC to answer calls.

RingCentral comes equipped with a SoftPhone, or software that acts like a phone, and a headset, allowing you the convenience of using your computer as a fully functional phone.

If you already have a VoIP number, RingCentral can also switch this
existing line over to their services as a DigitalLine.

Plans and Pricing

Click here for RingCentral Plans & Pricing

Phones And PDA

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